Chief Ombudsman and Chief Executive
The Financial Ombudsman service is an informal alternative to the courts that is free for consumers to use and provides an independent view on the financial service problems people bring to it. The ombudsman service has just over 4000 staff and handles close to half a million cases and 2 million enquiries every year.
Caroline was appointed chief ombudsman and chief executive of the service in July 2014. She is an experienced member of the strategic leadership team, having first been appointed to the executive in 2011 as principal ombudsman and legal director. Her work away from the ombudsman service includes her role on the board of the Claims Management Regulator, which she joined in 2014.
“Fairness means everything to us at the Financial Ombudsman. It’s at the heart of everything we do, say and are. So being a part of The National Patrons Network – where equality, diversity and inclusion is at its core – fits completely with our aims, values and beliefs.”